- What platforms does the Benefit Brow Genie work on?
- The Brow Genie is accessible on desktop, tablet, and mobile (responsive site).
- I can’t take or upload my photo… whenever I try, I just get a black screen…
- It could be that you need to allow access to your camera under “privacy” in your settings. Here are the steps to fix this:
- Go to your settings
- Go to privacy
- Go to camera
- Make sure Safari is enabled
- It could also be that your browser is in “private” mode.
- You can disable private mode by tapping “private” on the bottom left hand corner of the safari browser screen.
- You can disable private mode by tapping “private” on the bottom left hand corner of the safari browser screen.
- NOTE: for security reasons, there is no way to circumvent a browser or operating-system-enforced setting like this. Private Browsing should be disabled in general anyway, to ensure the site can store temporary session data. If people do not want wish to disable this, they can upload a photo rather than take one directly from the tool/browser.
- I can’t take or upload my photo… whenever I try, it just takes me back to the “Give Us Your Best Shot” pop-up screen.
- Unfortunately, this is an issue due to Apple/iOS 8.0.0 that was fixed by Apple in their iOS 8.0.2 release. If you upgrade to iOS 8.0.2, you shouldn’t run into this issue!
- I can’t take or upload my photo… whenever I try, I get an “ error” pop-up message.
- It could be that the photo you are trying to use is getting returned or denied because it is too tricky to map. Try again and make sure you follow the tips below:
- Take a selfie (portrait)
- Look straight into the camera
- Don’t tilt your head
- Pull hair back behind ears
- Good lighting is key
- Relax your pretty face
- Please make sure of the following and then try again:
- Less than 10MB
- At least 2 in. x 3 in.
- In JPG, IMG or PNG format
- Can I save my results and my Brow Genie recommendation? Can I create an account to save your photo and results?
- The only way to save your results is by emailing them to yourself. To do this, scroll down below your custom recommendation to the “Save & Share” section. Not only can you email the results to your self, but you can share them with a friend by inputting your email into the form (see screenshot below)!
- Can you create an account to save your photo and results?
- At this time, the Brow Genie does not allow anyone to create an account to you’re your results to. As mentioned above, the only way to save your results is by emailing them to yourself. We are hoping to include this in a future feature release.
- Will you share my email with a third party?
- No, your email is safe with us gorgeous. We will not share your email with a third party.
- Does the Benefit Brow Genie work outside of the US?
- At this time, the Benefit Brow Genie only works in the US.
- How can I delete my image?
- We take your privacy very seriously. All photos are uploaded to our secure cloud server and are assigned random identifiers. Therefore, no photos can be traced back directly to a user and are not linked to any user’s personal information (such as their GPS location, name, email, device, etc). Every photo will be deleted from our server 3 months from the time the image was taken, uploaded or posted.
- When you revisit the site from the same device, does it remember you? Or do you need to take a new picture?
- The Benefit Brow Genie does not remember you when you revisit. The Benefit Brow Genie uses one-time cookie based sessions that one-time use session that expire when you close the browser.
- Is my image stored in connection to my location?
- The only reason location-based services are involved is to show the user their 3 nearest brow bars/locations (pulled in from our global store locator API). No user location information is stored on the site back-end.
- What Facial Recognition software does the Brow Genie use?
- Face++
ty: benefitcosmetics